The Rising Costs of Payment Processing: How We Are Working to Keep Your Medication Costs Down

PlanetDrugsDirect is committed to keeping our prices as low as possible. We know our customers come to us for one reason: price. And we also know our customers stay with us because of the incredible service.

We’ve written before about Who We Are and Why We Might Stop Accepting Credit Cards, High Risk Credit Card Processing and the importance of paying by electronic check. We’re proud that the vast majority of our customers choose electronic checking and have chosen to help us in keeping our prices down. Today, we are announcing our next step to keep our prices down and how we intend to reward our customers for doing so.

Effective November 1st, we will be adding a convenience fee to customers paying by Visa and/or Mastercard. Albeit, we believe having the most payment options available is important – but offering Visa/Mastercard at the current processing rates is no longer feasible. We understand that over 80% of our customers will be unaffected by this change and feel it is the best move towards maintaining our low prices.

Alternatively, we want to start rewarding our customers for being brand advocates. For years, customers have been referring customers to PlanetDrugsDirect because of our great service and great prices. In fact, we’re soon to have over 10,000 followers on Facebook – a testament to the work our customers are doing to share the message about how their friends and family members can save on their prescription drugs. If you haven’t followed us there yet, now’s the time as we plan on celebrating with a ‘customer giveaway’ once we reach 10,000 followers! Now onto the big news…

PlanetDrugsDirect is proud to announce its new Customer Loyalty program. It’s quite simple – we want to reward our customers on an on-going basis for spreading the word about our service. How are we going to do this?

In the past, we’ve offered “$20 for you, $20 for them” when customers brought us their referrals. We think we can do better than that – and that’s exactly what we’re going to do.

We’re going to offer a Loyalty Program that offers our customers an infinite amount of earnings. It’s a simple program; you tell your friends and family about us – and when they order, you’ll earn a percentage of their order value as a credit on your account. And when your referrals refer other customers, you’ll earn a percentage of their orders as well. It’s a two-tiered referral system that accomplishes our core mission: help customers save as much as they possibly can on their prescription medications.


We will be releasing more details about our referral program over the coming days – including a few ways to help our customers spread the word. Thank-you to all of our customers who have supported us!